The more detail you can give us — what it does, who it's for, when you need it — the more useful our first reply will be.
We read it properly and reply with either a straight answer or a few questions. If it looks like a fit, we set up a call. If it isn't, we'll say so and point you somewhere better rather than waste your time.
We don't send proposals to people we haven't spoken to, and we don't ask you to sign anything before you know the price.